Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of TillQuest’s websites and multi-tenant CRM / outreach platform (the “Service”). By creating an account, starting a trial, or using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

If you do not agree, do not use the Service. Related policies include our Privacy Policy and Acceptable Use Policy (“AUP”).

2. The Service

TillQuest provides workspace tools to discover and enrich B2B organizations and people, manage a CRM pipeline, and run outreach through connected mailboxes, Twilio, and scheduling integrations. Features, entitlements, and credit costs may change as we improve the product.

Marketing content at tillquest.com is informational. The product experience lives on app.tillquest.com and customer workspace hosts.

3. Accounts & workspaces

• You must provide accurate registration information and keep credentials secure.
• Each workspace is isolated. You are responsible for members you invite and for activity under your workspace.
• You must be at least 18 years old and authorized to bind your organization to these Terms.

4. Trials, plans & credits

• Self-serve signup starts a 14-day free trial on the Starter plan. A credit card is required at signup. You will not be charged until the trial ends unless you cancel first.
• After the trial, paid seat plans (Starter, Pro, Business) unlock ongoing workspace access according to plan entitlements (seats, sequences, API, SSO, audit retention).
• Discovery and enrichment are metered with prepaid credit packs. Credits do not refill monthly with a seat plan unless we expressly state otherwise.
• Fees are billed via Stripe. Taxes may apply. Except where required by law, payments are non-refundable once charged.
• Failure to maintain an active seat plan after trial may place the workspace in a read-only or suspended state until billing is restored.

5. Customer data & licenses

• You retain ownership of Customer Data you submit to the Service (CRM records, notes, templates, and similar content).
• You grant TillQuest a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Service.
• You represent that you have all rights and consents needed to upload and process Customer Data, including for outreach under applicable marketing and telemarketing laws.

6. Acceptable use & compliance

You must comply with the AUP and all applicable laws, including CAN-SPAM, TCPA, GDPR/UK GDPR, CCPA/CPRA where applicable, and carrier rules for SMS. Without limitation, you may not:

• Send unlawful, deceptive, or harassing communications
• Use purchased/rented lists as a built-in product feature or scrape LinkedIn / Maps HTML
• Send AI-generated outreach copy without required human approval gates in the product
• Bypass suppressions, consent requirements, quiet hours, or unsubscribe handling
• Attempt to access another tenant’s data or circumvent security controls

We may suspend or terminate workspaces that violate these Terms or the AUP.

7. Integrations & third parties

The Service interoperates with third-party providers (mailboxes, Twilio, calendars, enrichment APIs, and others). Your use of those providers is subject to their terms. TillQuest is not responsible for third-party outages, policy changes, or data handling outside our control. Platform enrichment credentials are managed by TillQuest; workspace tool credentials remain under your control.

8. Intellectual property

TillQuest and its licensors own the Service, software, branding, and documentation. These Terms do not grant you any rights to our trademarks except as needed to identify your use of the Service. Feedback you provide may be used by us without obligation to you.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for purposes of the relationship, except for information that is public, independently developed, or required to be disclosed by law.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that enrichment data is complete or accurate.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TILLQUEST WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO TILLQUEST FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

12. Indemnification

You will defend and indemnify TillQuest against claims arising from your Customer Data, your outreach or calling practices, your violation of law or these Terms, or your misuse of integrations.

13. Term & termination

These Terms remain in effect while you use the Service. You may stop using the Service and cancel subscriptions through billing settings or by contacting support. We may suspend or terminate access for non-payment, AUP violations, legal risk, or prolonged inactivity. Upon termination, your right to access the Service ends; provisions that by nature should survive will survive.

14. Changes

We may modify these Terms by posting an updated version on this page. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires additional notice or consent.

15. Governing law

These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules, unless a mandatory local law applies to your organization. Courts located in Travis County, Texas will have exclusive jurisdiction, subject to applicable consumer protections.

16. Contact

TillQuest · Legal · support@tillquest.com

Related documents: Privacy Policy · Acceptable Use Policy